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What is a Recruitment CRM Software?

Recruitment CRM, standing for "Candidate Relationship Management", is a competitive tool to engage and hire top talents. Let's dig more into the subject.
Last update
Mar 14, 2024
What is a Recruitment CRM Software?
Alia Chennoukh
What is a Recruitment CRM Software?

As the job market continues to be increasingly competitive, recruiters are turning to technology to improve their processes and stay ahead of the curve. One tool that has gained popularity in recent years : the Candidate Relationship Management (CRM) software.

This software is an extension of traditional CRM systems, which have been used for years to manage customer interactions and relationships. It provides recruiters with a more efficient and effective way to manage the candidate pipeline, source candidate profiles, and collaborate within the recruiting team.

In this article, I will explore what a recruitment CRM software is and why it is a valuable tool for recruiters.

What is a recruitment CRM system?

A recruitment CRM system is a technology that helps recruiters manage the candidate pipeline by providing a centralized platform to source and store candidate data, automate communication, nurture talent pools, and collaborate with team members.

The tool improves recruiters’ hiring process by allowing them to stay organized and focused on finding the best candidates for their open positions while offering a better candidate experience.

candidate pipeline overview
View of the Candidate Pipeline in Leonar

Why should you use a CRM for recruiting?

Recruitment can be a time-consuming and challenging process, but a CRM can alleviate some of the common pains you may face. Here’s why you should consider get one for your team or yourself:

The problems you can solve with a CRM

Recruiters face numerous challenges throughout the talent acquisition process. A recruiting CRM can help solve some of these pain points, including:

  • Identifying the most qualified candidates quickly
  • Managing a large volume of candidates and their data
  • Keeping track of candidate communication and follow-up tasks across multiple channels
  • Collaborating with team members and hiring managers
  • Maintaining a consistent and positive candidate experience
  • Staying organized throughout the recruitment process
  • Analyzing performance metrics to improve the hiring process

What you can accomplish with it

A recruiting CRM can help you accomplish several tasks, including:

  • Candidate Sourcing: find candidates from multiple channels and manage them in one place
  • Outreach: personalize and centralize communication with candidates on multiple channels to improve response rate and to interview more top talents
  • Automation: Increase efficiency by automating repetitive tasks and eliminating manual data entry
  • Candidates Pipeline View: easily view and manage candidate data in a centralized platform, including resumes, notes, and communication history.
  • Team Collaboration: share candidate data and coordinate hiring decisions among team members, hiring managers, and other stakeholders.
  • Performance Analytics: improve performances and make data-driven decisions by tracking key metrics, such as time-to-hire, source of hire, and candidate quality.

outreach sequence overview in Leonar
Outreach Sequence in Leonar

The Relationship Between ATS and CRM

ATS VS. CRM: the Differences and Similarities

Recruiters often confuse Applicant Tracking Systems (ATS) with Candidate Relationship Management (CRM) software. While both these tools are designed to manage the candidate pipeline, there are some key differences between them.

An ATS is primarily focused on managing the hiring process, from posting job openings to onboarding new employees. These systems generally have more features related to administration, compliance and regulations, such as managing applicant data or scheduling interviews.

But ATS lack key features to level-up your recruiting strategy such as: 

  • An integration to your LinkedIn Recruiter license to use Inmails
  • Outbound recruiting management including automated outreach messages through multiple channels

On the other hand, a CRM software mainly helps recruiters managing the relationship with candidates and potential candidates. It is a centralized platform to manage candidate data and interactions and to automate communication with candidates. CRM systems prioritize the candidate experience and engagement, with features like email marketing and automated outreach which ATS can’t do.

However, ATS and CRM systems also have some similarities:

  • Both are software solutions that help manage recruitment processes.
  • They are used to source candidates, store their data, and manage the hiring pipeline.
  • Both provide reporting and analytics features to help evaluate recruiting performance.

a meme based on two identical spidermen pointing at each others, each representing ATS versus Recruitment CRM

ATS & CRM: you can take both

Many recruitment CRM software platforms offer integration with ATS, enabling recruiters to combine the best of both worlds.

By integrating ATS, recruiters can:

  • Import candidate data from job boards and other sources directly into the CRM platform
  • Schedule interviews and manage the hiring process within the CRM software
  • Automate communication with candidates and team members
  • Reduce manual data entry to save time and to minimize errors.
  • Analyze performance metrics to make data-driven decisions
  • Have a comprehensive view of the entire hiring process and make data-driven decisions thanks to data synchronization

All in all, ATS and CRM integration offers recruiters a unified solution to manage seamlessly the candidate pipeline and the hiring process. Recruiters can stay organized and focused on identifying the best talents while providing a positive candidate experience.

a meme showing two strong arms interlaced. one arm is CRM and the other is ATS and "Integration" is written on the holding hands

For more information and find what is the best software for your needs, see our dedicated article on the comparison between ATS and CRM: ATS or CRM.

You want to know more about the ATS softwares ? Please find our dedicated artcle : Best ATS

Level-up your Hiring Performances with Leonar Recruiting

Leonar Recruitment CRM helps recruiters to spend 60% less time on sourcing, get 100% more replies and perform 30% more hires per recruiter.

Thanks to this all-in-one productivity tool, benefit from its key features including:

  • Potential candidates importation from your LinkedIn Recruiter account or from a CSV file
  • Advance sourcing filters to identify easily and quickly the most fitted profiles
  • See if candidates are part of your team’s network and ask your colleagues for help
  • Personalization and automation of your outreach LinkedIn messages, emails and follow-ups
  • Centralization of all your messages with candidates in one place
  • Talent pool management to nurture your network of talents
  • ATS integration with data synchronization
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Leonar CRM helps recruiters hire the best candidates by building an efficient talent acquisition system

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